Return Policy
White Clay Mountain is located in New South Wales, Australia, and complies with Australian Consumer Law.
Creations are one-of-a-kind handcrafted pieces and minor aesthetic imperfections are to be expected - that’s the beauty of non-factory-produced items! White Clay Mountain is not obligated to provide a refund or return on an item for change of mind or minor defect, but will offer a repair if possible. Authenticity is a value of this small business, so accurate and honest photography and descriptions are provided to the best of my ability. Exchanges are not permitted, generally for hygiene reasons.
It’s very unlikely that your piece will arrive with a major default (e.g. breakage in the mail) - polymer clay is very durable and high quality findings are always used. However, if it does arrive with major damage, a repair will be offered where possible. Otherwise, a full refund or replacement with another one-of-a-kind piece in the same price range will happily be provided. In this instance, the broken piece must be returned and the customer is liable for return shipping. If you’re local to the Wollongong area, a pick up may be arranged.
Ultimately, I am very confident in the quality of my creations and value positive human connection. I will always discuss any issues you have with my creations with optimism that we’ll reach a happy resolution... I just have to be blunt about these things to protect my little business.
You can get in touch by clicking on the Contact page or by emailing white.clay.mountain@gmail.com.
Terms of Service
SHIPPING
White Clay Mountain offers free delivery within a 15km radius of Wollongong, but may ship at no cost to you within this radius if it means an item will get to you sooner - the sooner, the better! Where items are shipped, shipping is by courier (Sendle) (preferred) or Australia Post standard parcel mail. White Clay Mountain processes orders daily but is at the mercy of the shipping provider with respect to delivery times.
ORIGINALITY
Please be respectful of this website content and my one-of-a-kind creations, and don’t copy or steal. I understand that many polymer clay techniques and shape cutters/screen prints/texture mats etc. are common across creators and of course that’s OK! By all means, take some inspiration if you find some (I hope you do!), but please don’t copy outright; my heart and soul is poured into my creations. Creativity is a value of this small business and I’d be devastated if I saw my own creativity being duplicated.
If you’re unsure, please reach out. You can do so by clicking on the Contact page or by emailing white.clay.mountain@gmail.com.
Privacy Policy
White Clay Mountain is located in New South Wales, Australia and adheres to the principles of the relevant Privacy Act. White Clay Mountain respects your right to privacy and is committed to safeguarding information held by the company about you.
White Clay Mountain collects personal information about you when you interact with the company, such as name, contact information, and any additional information you may provide.
White Clay Mountain may contact you to advise of new products, services, and/or hopefully with information helpful to you! Curiosity and Connection are White Clay Mountain values after all. Your information may also be used to improve products and services.
White Clay Mountain will only provide your information to third parties where it is considered absolutely necessary to provide a service to you.
By providing White Clay Mountain with your personal details, you consent to the terms of this Privacy Policy.
SQUARESPACE (WEBSITE PROVIDER)
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
Any concerns or complaints with respect to this Policy are taken seriously. You can get in touch by clicking on the Contact page or by emailing white.clay.mountain@gmail.com.